Paladin | Mounted Knight | Miniature | Heavy Armor | Dungeons and Dragons | 28mm Scale | 32mm scale | Pathfinder | AOS ||

DELIVERY

• Free U.S. Shipping on all orders over $40.
• The processing time is separate from the shipping time.
• Most of our minis are made to order. Please allow 3-10 Business days for your order to be processed for shipping. We make every effort to fulfill orders as quickly as possible without compromising Quality.
• You will receive a notification when your order has shipped. And the tracking number will be provided.

RETURNS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused.

To start a return, you can contact us at ian@paintedornot.com. Please note that returns will need to be sent to the following address: 5432 Blackberry Way, Oceanside, CA 92057.

Once your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ian@paintedornot.com.

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items: Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period: Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it.

Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.If more than 15 business days have passed since we’ve approved your return, please contact us at ian@paintedornot.com.